Water in your home? We’re at your door fast.
Burst pipes, supply-line leaks, basement flooding, storm intrusion. Our IICRC-certified Charlotte crew is dispatched within minutes and on site within the hour, with insurance-direct billing for every major NC carrier.
- IICRC Certified
- Licensed & Insured
- All major NC insurers
- Free assessment
Get help now
Tell us what happened. A dispatcher reaches out right away, 24/7.
What we restore
- Burst & frozen pipes
- Supply-line leaks
- Basement flooding
- Storm & roof intrusion
- Sewer backups
- Appliance failures
What to do in the first hour
The first hour after water damage matters more than the next 24. Here is exactly what to do while help is on the way.
- Cut the source. Shut off the main water valve if a pipe burst, kill the breaker for the affected room before stepping into standing water, and turn off any running appliance.
- Document everything. Photo and video the affected rooms, baseboards, walls, ceilings, floors, and any soaked contents. Adjusters require this, and it protects your claim.
- Call your insurance carrier. Open the claim before any cleanup begins and write down the claim number. State Farm, Allstate, Nationwide, USAA, and Erie are the largest NC writers.
- Move what you can. Lift small furniture off wet carpet, get electronics and paper off the floor, run fans if you have them. Do not pull up wet carpet or cut into drywall yourself.
- Get help fast. Tell us the address, the source of the water, and how long it has been wet. Our crew can be on site within hours, 24/7.
Categories of water, and why they matter
The IICRC classifies water by source. The category drives the procedure, the timeline, and what your policy covers. Tell us the source and we send the right crew and equipment.
Category 1
Clean water
Supply-line leaks, broken pipes upstream of the toilet, ice-maker lines, water heaters. Lowest health risk, fastest dry-down, usually covered as sudden-event damage.
Category 2
Gray water
Dishwasher discharge, washing-machine overflow, sump-pump failure. Requires antimicrobial treatment on top of extraction and drying.
Category 3
Black water
Sewer backups, toilet overflow with solids, and creek flooding (Sugar, Briar, and Little Sugar Creek). Full PPE, containment, and disposal protocols.
From your call to your home restored
You tell us what happened
Address, type of damage, when it started. Two minutes, no long forms.
We confirm a crew
Usually within minutes. We size the crew to the job, from a single-room dry-out to a full basement.
We arrive fast
Truck on site, inspection, moisture map, immediate stabilization. Insurance documentation starts on minute one.
We handle the rest
Full extraction, drying, restoration, and rebuild. We bill your carrier directly; you pay your deductible.
What our crew does on site
The standard sequence a licensed Charlotte water damage crew follows, so you can spot anyone cutting corners.
Inspection & moisture mapping
Thermal cameras and pin meters find how far the water traveled, including inside walls and under flooring.
Water extraction
Truck-mounted and portable extractors pull standing water and soak out carpet pad before drying begins.
Controlled drying
Industrial air movers and commercial dehumidifiers run three to five days, with daily moisture readings proving progress.
Antimicrobial treatment
EPA-registered antimicrobials on every surface that contacted contaminated water, standard on Cat 2 and Cat 3 jobs.
Structural repair & rebuild
Drywall, baseboards, flooring, and cabinets that cannot be saved are removed and replaced.
Final moisture check & sign-off
A documented moisture log goes to your insurance carrier as proof of completion.
Insurance & water damage in North Carolina
Most homeowners policies cover sudden, accidental water damage: a pipe that bursts, an appliance that fails, a roof leak from a covered storm. Most exclude chronic seepage and slow leaks, which is one more reason to act fast and document everything.
Surface-water flooding (creek overruns, tropical-storm runoff) needs a separate NFIP or private flood policy; standard homeowners does not cover it. We tell you which bucket your loss falls in before any work begins.
- We bill your carrier directlyYou pay the deductible; we handle the paperwork.
- Documented from minute oneMoisture logs and photos that adjusters accept.
- Works with every major NC insurerState Farm, Allstate, Nationwide, USAA, Erie, and more.
Serving Charlotte & the metro
Crews routinely arrive within two to four hours across Charlotte and the close-in cities. Each area has its own page with local risk and response detail.
- Charlotte, NC
- Huntersville, NC
- Concord, NC
- Matthews, NC
- Gastonia, NC
- Mint Hill
- Pineville
- Cornelius
- Davidson
- Belmont
- Indian Trail
Water damage, questions answered
Are you the team that actually does the work?+
Yes. Our own IICRC-certified crews do the work end to end, from emergency extraction and structural drying through repairs. Every technician is licensed, insured, and certified.
How much does water damage restoration cost in Charlotte?+
It varies by water category, square footage, drying days, and structural damage. A small Cat 1 single-room dry-out often runs $1,500 to $3,500; a finished basement Cat 2 with rebuild $8,000 to $25,000; Cat 3 and large losses more. Most jobs bill to insurance and we bill the carrier directly, so your out-of-pocket is usually just the deductible.
Should I call my insurance before or after I get help?+
Open the claim as soon as it is safe, ideally before cleanup begins. Then submit our form and our crew coordinates directly with your adjuster, including direct billing where the carrier allows.
What if I already have mold from the water?+
Mold can start 24 to 48 hours after water exposure in Charlotte humidity. Mention it on the form. Our crews carry both water damage and mold remediation certifications, so one team handles it.
What areas do you serve?+
Charlotte and the close-in metro: Huntersville, Concord, Matthews, Gastonia, plus Mint Hill, Pineville, Cornelius, Davidson, Belmont, Mount Holly, Indian Trail, Monroe, Harrisburg, and Kannapolis.
Water damage right now? We’re ready.
24/7 emergency dispatch across Charlotte. The faster you reach out, the more we save. Free assessment, insurance handled.