The free service Charlotte calls when disaster strikes.
A free Charlotte service that connects homeowners with local water, fire, and mold restoration companies, built around speed and trust. We match you with IICRC-certified crews, licensed and insured, on call 24/7, that work directly with every major insurance carrier in North Carolina. No cost to you.
- IICRC Certified
- Licensed & Insured
- All major NC insurers
- Free assessment
One call, a real person, a certified local crew matched to you fast.
When water, fire, or mold hits your home, every hour counts. We built DamagePros Direct to take the panic out of those first hours by doing the legwork of finding you a trusted crew.
The pro we match you with handles the whole job, from emergency extraction and board-up through drying, remediation, and the rebuild, and bills your insurance carrier directly wherever possible. No runaround, and no cost to you for the match. We connect Charlotte homeowners with trusted local restoration pros.
- IICRC-Certified Local Crews
- Licensed & Insured Pros
- 24/7 Free Matching
- Fast Local Response
- Works With All NC Insurers
- Charlotte Metro Coverage
What we stand for
Speed when it matters
Damage compounds by the hour. We match you with a local crew that is on call around the clock and on site fast, because the first hour decides how much of your home can be saved.
Honest, insurance-friendly work
The pro we match you with documents everything, bills your carrier directly where possible, and tells you straight what is covered and what is not. No surprises on the invoice, and no cost to you for the match.
Local, certified crews
We only connect you with IICRC-certified, licensed, and insured local companies whose technicians know Charlotte’s housing stock, creeks, and humidity.
What we match you for
Three services, and a certified local Charlotte crew matched to whichever you need. Pick what you need and read the full detail on each hub page.
Water Damage Restoration
We connect you with local crews for 24/7 extraction, industrial drying, and dehumidification after burst pipes, floods, and storm damage. Insurance handled by your matched pro.
Learn more →Mold Remediation
Get matched with local, licensed pros for mold inspection, containment, HEPA removal, and moisture-source repairs.
Learn more →Fire & Smoke Damage
We connect you with local crews for emergency board-up, soot and odor removal, contents handling, and structural rebuild coordination.
Learn more →Your questions, answered
How fast can I get help?+
We match you with a local crew fast, 24 hours a day, and the company we connect you with is often on site within about an hour. Damage gets worse by the hour, so we move fast.
Does the pro you match me with work with my insurance?+
Yes. The restoration company we match you with works with every major North Carolina carrier and bills them directly wherever possible to keep your out-of-pocket cost down, and documents the loss thoroughly to support your claim.
What areas do you serve?+
Charlotte and the surrounding metro, including Concord, Huntersville, Matthews, Gastonia, Cornelius, Mooresville, Mint Hill, Indian Trail, Fort Mill, Rock Hill, and Belmont.
Are the crews certified, licensed, and insured?+
Yes. We only match you with companies whose technicians are IICRC-certified, fully licensed, and insured. That vetting is our job, so you do not have to do it yourself.
What should I do right now if I have water damage?+
If it is safe, stop the water at its source and move valuables out of the area. Then reach out to us. The sooner we match you with a crew and they start extraction and drying, the less structural damage and mold you will face.
Damage right now? We’re ready.
Free 24/7 matching across Charlotte. The faster you reach out, the more can be saved. Free assessment, and the pro we match you with handles the insurance.